Arrival
Health Link Clinic is ready to assist you from the airport all the way to the clinic.
Our clinic has a dedicated airport staff team ready to help you immediately after you clear immigration and customs.
Please proceed to the Arrival Hall / Main Exit Gate, which is the meeting point with our staff.
Information You Will Receive Before Arrival
Case number : XXX
Pick Up From : Exp. Suvarnabhumi Airport
Number of Passenger : XXX
Requested Date : XXX
Destination : Health Link Clinic / Hotel
Flight Detail : XXX
Coordinator Name and Telephone No. : XXX
Driver Name and Telephone : XXX
Van Registration Number : XXX
Airport Pickup
Health Link Clinic has an airport assistance team ready to help you as soon as you arrive at Bangkok’s airports, whether Suvarnabhumi Airport (BKK) or Don Mueang Airport (DMK). After you clear immigration and customs, please proceed to the Arrival Hall / Main Exit Gate to meet our staff.
🚐 Shuttle Service: Complimentary transfers from Bangkok airports (Suvarnabhumi / Don Mueang) to Health Link Clinic.
📍 Pickup Location: Arrival Hall / Main Exit Gate
🕒 Service Hours: Daily from 8:00 AM to 8:00 PM
📞 Contact: +66 (0)64-649-4629
Treatment at Health Link Clinic
Health Link Clinic is committed to providing convenient, safe, and highly effective medical services for international patients. The patient management process depends on the completeness of the required documents as follows:
Case 1: Patients with Complete Documents
If the patient brings all necessary medical documents (such as referral letters, medical reports, or documents from health insurance companies or government agencies responsible for payment):
The patient will be assisted with immediate transfer to the hotel upon arrival.
The patient will be promptly scheduled for treatment at Health Link Clinic the following day.
Case 2: Patients with Incomplete Documents
If documents are incomplete or still under review/processing:
The patient will stay at a designated hotel initially.
The next day, staff will coordinate the patient’s transfer to a partner hospital for preliminary assessment and further document processing.
Once the documents are complete and ready, the patient will be scheduled for treatment at Health Link Clinic the following day according to the doctor’s care plan.
Note: Preparing all necessary documents before traveling will help expedite the treatment process. If you have any questions about required documents, please contact Health Link Clinic in advance.
Important Documents to Prepare and Bring
Passport: Must be valid for more than ? months
Visa: If required by the destination country
Flight Tickets: Round-trip tickets
Accommodation Booking Documents
Proof of Funds or Other Supporting Documents: If requested by immigration officers
ID Card: Copy of national ID card
Travel Planning
Research information about the destination country (weather, culture, local laws)
Prepare travel itinerary and book tickets/activities in advance
Check local transportation options such as public transport or special travel passes
Health and Insurance
Get a basic health check before traveling
Prepare regular medications (with a doctor’s certificate if necessary)
Purchase travel and international health insurance
Finance
Inform your bank about credit card use abroad
Prepare cash (local currency)
Install banking apps or digital wallets that work internationally
Phone and Internet
Buy an international SIM card or roaming package from a Thai provider
Download important apps like Google Maps, Translator, Grab, or local travel apps
Safety
Note the contact number of the Thai embassy in the destination country
Keep scanned copies of important documents in email/phone
Do not keep all valuables in one place
Clothing and Luggage
Prepare clothes suitable for the weather at the destination
Check luggage weight according to airline regulations
Don’t forget a universal power adapter
Hotel Information
Departure After the treatment at Health Link
After receiving PRP treatment, we recommend all patients rest on the day of the procedure. During the following two days, it is advised to use the treated area lightly but keep moving. This helps the joints recover as the surrounding area absorbs the injected substance.
Guidelines for 0 – 3 Days After Treatment
After the treatment, you may experience mild to moderate pain or discomfort at the injection site, which is normal. This indicates that your body is healing and adjusting to the injected substance. Be sure to drink plenty of water to aid your recovery.
It is important not to take any medication after the treatment unless prescribed by your doctor, as any medication may affect the healing process or cause other side effects.
Follow-up After Treatment at Health Link Clinic
Health Link Clinic’s care for patients does not end on the day of treatment. We remain attentive at every step after treatment to ensure a safe recovery and effective results. Our medical team is always ready to assist if any complications or concerns arise.
Post-Treatment Observation Period
After completing treatment at Health Link Clinic, patients are required to stay in Thailand for at least 7 days to undergo an initial observation period. This safety standard is highly prioritized by the clinic and serves the following purposes:
To monitor for any adverse reactions or complications following treatment
To evaluate the body’s response to the treatment
To perform follow-up tests as ordered by the doctor, if necessary
To provide self-care guidance before traveling back
During this period, patients will stay at a clinic-recommended hotel located near the clinic, allowing easy access to medical care in case of emergencies.
Post-Return Health Assessment Form
To ensure patients’ health remains monitored even while abroad, Health Link Clinic has established a follow-up system using an Online Self-Assessment form sent to patients at three intervals:
7 days after returning
14 days after returning
30 days after returning
The form includes questions about:
Any abnormal physical symptoms
Pain, swelling, redness, or abnormal reactions at the treated area
Side effects from medications (if any)
Mental health conditions such as anxiety, mood swings, etc.
Patients can conveniently complete the form via mobile devices, and the clinic’s system securely stores the data as part of their medical records.
Online Follow-up Consultation
f during the follow-up period patients find that their symptoms are not improving or have any concerns regarding their treatment, they can consult their assigned doctor online (Teleconsultation). The doctor will review the self-assessment form along with any additional symptoms reported to provide personalized advice, such as:
Adjusting the treatment plan or medications
Referring information to a hospital in the home country in case of emergencies
Scheduling follow-up consultations for chronic conditions
This service is provided free of charge for patients who have received treatment at the clinic.
